Privacy Policy

Introduction

Welcome to AskDave. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HVAC troubleshooting service.

Information We Collect

Personal Information You Provide

When you use AskDave, we collect the following information that you voluntarily provide:

• Name: To address you personally and identify your service request
• Phone Number: To contact you about your HVAC issue and connect you with professionals if needed
• Address: To understand your location and match you with local HVAC professionals
• Issue Description: Details about your HVAC problem to provide accurate troubleshooting assistance
• Chat Messages: Your conversation with our AI assistant to diagnose and help resolve your issue

Automatically Collected Information

We automatically collect certain information when you visit our service:

• IP Address: To determine your approximate location and prevent abuse
• Geolocation Data: City, region, and country based on your IP address
• Usage Data: Information about how you interact with our service (timestamps, message counts)

How We Use Your Information

We use the collected information for the following purposes:

• To provide AI-powered HVAC troubleshooting assistance
• To connect you with licensed HVAC professionals when needed
• To send you notifications about your service request via email
• To improve our service and develop new features
• To prevent fraud, abuse, and ensure service security
• To comply with legal obligations and protect our rights

Third-Party Services

We use the following third-party services to operate AskDave:

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time by contacting us.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of receiving marketing communications (if applicable)

To exercise these rights, please contact us using the information below.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

AskDave is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your CCPA rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.